Return Policy

Refund Policy

At Gripyy, we want you to be completely satisfied with your purchase. Please read the following guidelines regarding refunds and replacements:

When Can You Request a Refund?

We offer a 14-day refund window starting from the day you receive your order. Within this period, if you’re not happy with your product, you can request a refund or replacement, provided the item is returned in its original condition and packaging.

How to Request a Refund

To initiate a refund, please contact our support team at info@gripyy.com with your order details and reason for the return. Our team will guide you through the process and provide instructions for returning the item.

Items That Cannot Be Returned

• Items that are damaged due to misuse or negligence

• Products that have been used or altered

• Custom or personalized orders

Damaged or Defective Products

If your product arrives damaged or defective, please reach out to us immediately at info@gripyy.com. We will arrange for a free replacement as quickly as possible. Please provide photos of the damage to help us assist you efficiently.

Return Shipping

Customers are responsible for the cost of return shipping unless the product was damaged or defective upon arrival.

Please send all returns to our business address in the Netherlands. Contact us for the exact return address.

Refund Processing Time

Once we receive your returned item and confirm it meets the return criteria, we will process your refund within 7-10 business days. The refund will be made via the original payment method.

Important Notes

• Orders placed incorrectly or with wrong shipping addresses cannot be refunded once shipped.

• We recommend using a trackable shipping service for all returns, as Gripyy cannot be responsible for lost return shipments.

Questions?

If you have any questions about our refund policy or need help with a return, please contact us at info@gripyy.com. We're here to support you!